Refund Policy

Last updated: November 8, 2026

This policy explains how refund requests are handled. Your accepted quote, order, statement of work, or other signed agreement sets the commercial terms for your engagement. Mandatory rights under applicable law are not excluded by this policy or by a non-refundable term.

Before you purchase

Review the scope, currency, total price, taxes, any setup or usage charges, payment schedule, cancellation conditions, and any renewal terms in your quote or order before accepting. A consultation request does not authorize a charge. Ask us to clarify any fee that is not clear.

Consultancy and project work

Refund eligibility depends on the accepted agreement, work performed, milestones, and any committed third-party costs. No general money-back window is offered by this page. Any agreed refundable deposit or cancellation provision continues to apply.

Software and subscriptions

Where your order includes a subscription, its billing period, renewal, cancellation, and refund terms apply. Unless your agreement or applicable law provides otherwise, partial billing periods are not refunded or credited. Cancelling future renewal and requesting a refund are separate actions.

Billing errors and refund requests

Email legal@aliffcapital.com with your invoice or order reference and a brief explanation. Do not send card numbers, passwords, or bank credentials. We will review the charge against the agreement, explain the decision, and confirm the amount and processing arrangements if a refund is approved. Payment provider processing times may vary.

Cancellation and disputes

Use the cancellation route in your account or agreement, or contact us if that route is unavailable. A refund request alone does not automatically cancel an ongoing service. If you disagree with a decision, reply with the relevant agreement or evidence so it can be reviewed.